Q: I’m located in Miami; can I stop by and pick up my purchase?
A: Yes, you can come by to pick up your order at our physical showroom located at 222 NE 25th Street, Suite 104, Miami, FL 33137. Also, if you would like your order hand delivered, we can arrange a messenger service for an additional fee.
Q: How long does it take until my order ships?
A: We ship most orders within one business day unless specified within the item page.
Q: Can you please gift-wrap my item?
A: Yes we will happily wrap your item free of charge to make your gift special. Please let us know if you would like your item gift wrapped while placing the order.
Q: Can I order by phone or email?
A: Yes, you can order by phone or email. Our Customer Service department is more than happy to help you either via phone or email. Our Customer Services line is open from 9:30am to 6:00pm EST from Monday to Friday. Please contact us at (786) 600 2828 or at firstname.lastname@example.org
Q: How do I use a coupon or promotional code?
A: To redeem your coupon or promotional code you can do so at the beginning of the checkout process. After your code is accepted, the final amount of your purchase will update automatically.
Q: Do you accept American Express and other types of payments?
A: We accept PayPal and all Major Credit Cards / Debit Cards – Visa®, MasterCard®, American Express®, Discover®, Diner’s Club, JCB.
Q: Do you offer engraving?
A: Unfortunately, we do not offer an engraving service at the moment. We are working together to bring a more personalized experience.